Cancellation Policy

Last updated: 12 October 2026

At Kashi Excursion, we understand that travel plans can change. This Cancellation Policy explains how cancellation requests, booking changes, and refund enquiries are handled for tours and travel services arranged through us.

Important: Cancellation charges and refund eligibility can vary depending on the tour package, booking confirmation, travel dates, and third-party suppliers. The specific terms provided in your written quotation or booking confirmation will apply where they differ from this general policy, subject to applicable law.

1. How to Request a Cancellation

To request a cancellation, contact Kashi Excursion using the contact details published on kashiexcursion.com/. Include the lead traveller’s name, booking or reference number (if available), travel date, and the services you wish to cancel.

Please request cancellation in writing wherever possible. A request is treated as received when we acknowledge it. Since supplier policies may apply, contact us as soon as you know your plans have changed.

2. Cancellation Charges

Any cancellation charge will depend on the package and the services already confirmed or paid for. Before you make a payment, please check the cancellation schedule stated in your quotation or booking confirmation. Where a specific schedule has not been provided, contact us for written clarification before confirming your booking.

Some costs may be non-refundable once committed to suppliers, including certain hotel bookings, transport reservations, tickets, permits, guides, special-event arrangements, or other services with restrictive terms. We will explain any applicable supplier charges when processing your request.

3. Refunds

If a refund is due, the amount will be calculated after applying the applicable booking terms and any valid non-refundable costs or cancellation charges. Refunds will normally be returned through the original payment method where feasible, or by another mutually agreed method.

Processing times can depend on banks, payment providers, hotels, transport operators, ticketing agencies, and other suppliers. We will communicate the status of your refund request and any relevant delay. No refund is guaranteed until eligibility and the amount have been confirmed.

4. Changes and Rescheduling

If you wish to change your travel date, itinerary, traveller count, hotel, or transport arrangements, contact us as early as possible. Changes are subject to availability and supplier approval and may result in revised prices, change fees, or cancellation charges. A change is not confirmed until Kashi Excursion provides written confirmation.

5. Late Arrival and No-Show

If you arrive late or do not attend a confirmed service, the supplier may treat the service as a no-show. Refunds or alternative arrangements may not be available in such cases, depending on the confirmed booking terms. Please inform us promptly if you expect to be delayed.

6. Cancellations by Kashi Excursion or a Supplier

If Kashi Excursion or a service provider has to cancel a confirmed service, we will inform you as soon as reasonably possible and explain the available options. Depending on the circumstances and the applicable booking terms, options may include rescheduling, an alternative service, or a refund for the cancelled portion. Any refund or remedy will be handled in accordance with the confirmed terms and applicable law.

7. Weather, Disruptions, and Events Beyond Our Control

Weather conditions, river or boat restrictions, government orders, road closures, transport disruption, public safety measures, religious-event arrangements, or other circumstances beyond reasonable control may affect an itinerary. We will try to communicate changes and discuss reasonable alternatives. Refunds or additional costs, if any, will depend on the services affected, supplier terms, and applicable law.

8. Special Tickets and Third-Party Services

Entry tickets, special darshan arrangements, event access, hotel reservations, transport tickets, and services provided by independent suppliers may have their own cancellation and refund rules. These rules will be communicated where available and may limit changes or refunds.

9. Policy Updates and Applicable Terms

We may update this policy from time to time. The version published on this page applies subject to the terms confirmed for your booking and applicable law. Nothing in this policy is intended to remove any consumer rights that cannot legally be excluded.

10. Contact Us

For cancellation, rescheduling, or refund enquiries, contact Kashi Excursion. Please provide your booking reference and travel date so we can assist you efficiently.